Contact us form - PK

Welcome to the Seller Help Center

Valued Seller,

Your queries are of utmost importance for us and this platform serves to streamline the process for you!

Seller Guidelines:

Please ensure to fill out all mandatory information in the form, submissions with incorrect or incomplete details will not be entertained
You will receive a notification in your mailbox upon submission with a refence ticket number
Our support team will get back to you within 4-5 working days
You can always follow up on your request by simply reaching us on our helpline (021-111-735537) with reference to the ticket number

Your Name

Seller Name is required (POC on behalf of the shop on Daraz).

Shop Name*

Please enter your complete Seller Center Shop Name.

Seller ID*

Please provide your Daraz Seller ID (ID can be found in Personal profile tab on Seller Center)

Email*

Please type your registered email address, all related notifications will be forwarded to your mailbox.

Phone Number*

Your contact number is required for follow-up discussions.

Contact Reason*

Query / Information Service Request Complaint Suggestions & Others

Kindly select the most accurate and appropriate contact reason from the list provided depending on the nature of your query, request or complain.

Service Request Type

If you need any sort of service request from Daraz, please select the relevant service request from the list sharing complete information.

Complaint Type

If there are any concerned unresolved issues, please select from the list provided and we ensure to have these resolved in the provided time frame.

Information Type

If you require any sort of general information or guidance regarding our policies and need better clarity on the process, please select the relevant query type.

Subject

Please include a suitable "Subject" name for your query, complain or request.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Date of conversation*

Please enter the data on which you experience this issue

Attachment

(File uploads have been disabled for this form.)

Please upload supporting documents with reference to your service request or complain

Attachment

(File uploads have been disabled for this form.)

Please upload supporting documents with reference to your service request or complain

Attachment*

(File uploads have been disabled for this form.)

Please upload supporting documents with reference to your service request or complain